Lost with Bigfoot. Help!

Here are some helpful screenshots to help navigate. Still lost? email us at support@bigfoot.insure. 

 
 
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Q: How to I get a Username?

A: You can now request a username, set your password, and provide basic agency details here: https://commercialinsurance.surefyre.co/page/public/signup/

Please provide:

 

How do I reset My password? No Problem:

Folks forget their password all the time. Simply provide the email associated with your account and you will receive an email from Commercialinsurance@surefyre.co

Remember at login:

  • Passwords and usernames are case sensitive!

  • U.R.L should say https://commercialinsurance.surefyre.co

  • If you are using Internet Explorer, try using a different web browser or restarting your computer

  • If copy/paste doesn’t work, try manually typing the username and password. Some computers don’t trust copy/paste and thus do not recognize the credentials you input.

You can always call is at 855-900-2060 ext. 0 for a password reset over the phone.

Need Additional Help?

Use the new Chat/ Help widget in the bottom left corner!

Simply click on the blue help widget in the bottom left. If one of our team members is online to help a chat box will come up so you can discuss live with our of the knowledgeable team members here at Bigfoot Insurance. If one of our team members is not online, a type box for questions will appear. Simply type in the question you need and our support site will help get it answered!

Look for an informational video to be posted soon!


Q: How doQ: How do I start a new application within the portal (https://commercialinsurance.surefyre.co)?

A: Once you have a username and password, you can simply start a new application for a new insured by clicking the plus sign in the top right corner as seen below.


Q: How does this all work? What can I expect?

A: We created orientation links for Personal lines (https://www.bigfoot.insure/orientation) and Contractors GL (https://www.bigfoot.insure/orientation-gl)


Q: Why won’t it let me hit submit?

A: You must complete all the required fields.

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Q: How do I know the status?

A: The status is a colorful block on the right that has drop down options for you to advance in the underwriting process:

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Once your risk has been Quoted, you will receive a task to review your quote packet. Click complete and go into the Attachments tab.

Review Quote Packet

If you want to proceed, select the quoted status and select Submit Bind Request in the drop down. The system will confirm the transition to Bind Requested.

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You’ll see a change in the status box on the right and the activity can be seen on the Activity tab:

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If you’re still worried about the process, you can always ask questions in the comments section:

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Q. Why am I not getting any notifications?

A. Sometimes people accidentally unfollow accounts. No worries! Just select the account and click the Star to follow.

Following Accounts

Got it? Okay now log in here https://commercialinsurance.surefyre.co and get quoting.